REFUND & CANCELLATION

Last updated: July 2026

1. Overview

Wish Master operates as a freelance creative services provider. All projects are custom work scoped and agreed upon before production begins. This policy explains how refunds and cancellations are handled.

2. Project cancellation by client

• Before work begins: If you cancel before any work has started, you will receive a full refund of any advance payment within 7 business days.
• After work has started: If you cancel after work is underway, you will be billed for the work completed up to the cancellation date. Any remaining balance from the advance payment will be refunded within 7 business days.
• After delivery: Once final deliverables have been shared and approved, no refund is applicable.

3. Project cancellation by Wish Master

If Wish Master is unable to complete a project for any reason, the client will receive a full refund of any payments made for undelivered work within 7 business days.

4. Refund eligibility

• Refunds are processed for the unused portion of any advance payment only.
• Completed and delivered work (approved designs, films, code, strategy documents) is non-refundable.
• Revision requests within the agreed scope are not grounds for a refund.

5. Refund process

• To request a refund, email hello@wishmaster.space with your project details and reason for cancellation.
• Refund requests will be reviewed within 3 business days.
• Approved refunds will be processed to the original payment method within 7 business days.
• Refunds made via bank transfer may take an additional 2–5 business days to reflect in your account depending on your bank.

6. Disputes

If you are not satisfied with delivered work, contact us at hello@wishmaster.space before requesting a refund. We will work with you to resolve the issue, whether through revisions, adjustments, or partial credit toward future work.

7. Non-refundable items

• Third-party costs incurred on your behalf (stock licenses, domain registrations, hosting fees, API subscriptions).
• Travel and accommodation expenses for on-location shoots.
• Rush or priority fees once expedited work has been scheduled.

8. Payment gateway

Payments are processed securely through Razorpay. Wish Master does not store your card or banking details. All payment data is handled by Razorpay in compliance with PCI-DSS standards.

9. Contact

For refund requests or cancellation queries, contact hello@wishmaster.space.