REFUND & CANCELLATION

1. Overview

Wish Master operates as a freelance creative services provider. All projects are custom work, scoped and agreed upon in writing before production begins (see Terms & Conditions, Section 2: Onboarding Agreement). This policy explains how refunds and cancellations are handled.

2. Project Cancellation by Client

• Before work begins: If you cancel before any work has started, you will receive a full refund of any advance payment within 7 business days.
• After work has started: If you cancel after work is underway, you will be billed for the work completed up to the cancellation date. Any remaining balance from payments made will be refunded within 7 business days.
• After delivery: Once final deliverables have been shared and approved, no refund is applicable — except as described in Section 4 below (Deliverable Mismatch).

3. Project Cancellation by Wish Master

If Wish Master is unable to complete a project for any reason, the client will receive a full refund of any payments made for undelivered work within 7 business days.

4. Refund Eligibility

• Refunds are processed for the unused portion of any advance payment only, under normal cancellation (Section 2).
• Revision requests within the agreed scope are not grounds for a refund.
• Deliverable Mismatch exception: If delivered work does not match what was agreed in the written onboarding agreement (per Terms & Conditions, Section 8), an 80% refund is issued even after delivery — and the client keeps the delivered work regardless. This is separate from standard post-delivery non-refundability and only applies when the output doesn't reflect what was promised in writing.
• For AI Orchestration projects: issues raised during the ~2-week post-deployment stabilization window are fixed as part of the original scope, not treated as grounds for the mismatch refund above.

5. Refund Process

• To request a refund, email hello@wishmaster.space with your project details and reason for cancellation (or, for a deliverable mismatch claim, reference to the written agreement showing what was promised).
• Refund requests will be reviewed within 3 business days.
• Approved refunds will be processed to the original payment method within 7 business days.
• Refunds made via bank transfer may take an additional 2–5 business days to reflect in your account depending on your bank.

6. Disputes

If you are not satisfied with delivered work, contact us at hello@wishmaster.space before requesting a refund. We will work with you to resolve the issue, whether through revisions, adjustments, the deliverable mismatch refund (Section 4), or partial credit toward future work.

7. Non-Refundable Items

• Third-party costs incurred on your behalf (stock licenses, domain registrations, hosting fees, API subscriptions).
• Travel and accommodation expenses for on-location shoots.
• Rush or priority fees once expedited work has been scheduled.

8. Payment Gateway

Payments are processed securely through Razorpay. Wish Master does not store your card or banking details. All payment data is handled by Razorpay in compliance with PCI-DSS standards.

9. Contact

For refund requests or cancellation queries, contact hello@wishmaster.space.

Last updated on 8/16/2026